Ensure a Consistent Process is Followed for All Investigations
As soon as you receive a complaint, whether via email, phone call or online submission, your HR investigations process kicks in. As an employer, you have to take every complaint seriously and follow the proper procedures to investigate. However, if you have a manual process or a system that is not a good fit, your HR team will not be able operate as efficiently as they could, and worse, you could be putting the company at great risk
If you have manual processes in place, there’s a good chance that your process will be executed differently depending on the investigator, location, presentation of the complaint by the employee, or other various factors.
The timeline may be variable, when it really shouldn’t be. Documentation may be kept in multiple places in multiple forms, with uncertain security. And the result may be inconsistent disciplinary procedures, which put the company at high risk of a government investigation or employee lawsuit.
A System is in Place – But it’s a Poor Fit
One of the best ways to avoid an arbitrary HR investigation process is to have a workplace investigation management platform in place. The system should be easy for your HR team to use and include a workflow that keeps everything on track and consistent. Unfortunately, that’s not always the case.
Sometimes companies may acquire a larger software platform for HR that includes a module for investigations. These are often too rigid to be configured to the proper process or built to serve so many purposes that they don’t serve any of them well.
In other cases, you may try to use a system for workplace investigations that was really built for something else. The system does not help you establish investigation consistency in a way that is beneficial to the organization, and can be worse than just using a manual process.
There is a Better Way
Let us help you limit your risk by securing data, automating processes, capturing information and delivering metrics along the way.
With CMTS:HR as your workplace investigations management platform, HR investigations workflow will be consistent and all of your data will be up-to-date in one central and accessible location. Your users will be able to find and enter information easily and automated notifications will prevent anything from falling through the cracks. Documentation will be uploaded, stored securely in the system and searchable. You will be able to track and report on investigations all along the way.
If you’d like to learn more about how CMTS:HR can help you standardize your investigation process and minimize your employer risk, please give us a call at 855-636-5361 or click on the button below to request a demo.